Veterinarian Dr Paolo Lencioni – co-author of September 2021 Vet Clinic Practice White Paper “The impact of the pandemic – vet clinics are busier – but are we treating our patients better or worse?”

Dr Paolo Lencioni – Companion Animal Veterinarian & Accountant


Today is part one of a two parts where I caught up with Dr Paulo Lencioni – a Companion Animal Veterinarian turned computer coder turned practising accountant specialising in vet clinic practices – mostly in Australasia but spanning a few global continents.

If you’ve been listening to Paws Claws & Wet Noses for a while, you may remember that back in April I had the pleasure of catching up with Dr Steve Merchant of IndieVets in episode 25.

IndieVets - Dr Steve Merchant - today's guest on Paws Claws & Wet Noses

Steve and I talked about IndieVets – where independently owned vet clinic can go, for, among other things, collaboration.

In September Steve sent me a white paper report that was commissioned by Profit Diagnostics – one of Paulo’s businesses – together with Virtual Vet Nurse – another of Steve’s initiatives.  

“The impact of the pandemic – vet clinics are busier – but are we treating our patients better or worse?”

The report is entitled “The impact of the pandemic – vet clinics are busier – but are we treating our patients better or worse?”

If you haven’t read the report and you’d like to, then here’s where you can find your free copy.

The way the pandemic has played out in vet clinics – so far

In Q1 last year – 2020 – when COVID-19 first emerged, veterinary clinics throughout Australasia (and indeed, the world) were apprehensive.

As with all businesses, no-one knew how the pandemic would play out – or how it would affect our communities, our society, and our livelihoods.

Within the first 30 days, it became clear that veterinary businesses weren’t being negatively affected – at least, not financially.  Instead, they experienced a noticeable spike in demand for services.

This trend has continued, to varying degrees, during the ensuing 2020/2021 lockdown periods in Australia and New Zealand.

Key questions raised

  • What’s driving the increased demand for veterinary services?
  • How long will the trend continue?
  • What are the in-clinic impacts of increased levels of busyness?
  • What’s the correlation between revenues and profitability?
  • What’s the impact on clinical standards and patient advocacy?
  • How can clinics address this to create a win-win situation?

That’s what this episode and next week’s looks at – the results of these findings plus the answers to other questions I asked Paolo.

IndieVets webinar

You’ll hear Paolo mention a webinar that he and Steve did together.   If you’d like to watch that webinar please get in touch with Steve as that was an IndieVets webinar.  

Profit Diagnostix webinars

Paulo also mentions other webinars his consultancy firm does – the last one he held was with approximately 50 vets across Australasia discussing environmental and pandemic issues and strategies.    It’s well worth listening to.   You can attend by donating a few dollars for Paolo to plant a tree.

Links mentioned in today’s episode

Profit Diagnostix software

Vet Clinic Valuations

Business advisory services

Paws Claws & Wet Noses at Facebook


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